If the customer wishes to return an original undamaged and unused STS product within 30 days or less –  a 15% re-stocking fee will be assessed + shipping back to STS.

If the customer wishes to return an original undamaged and unused product within 90 days but more than 30 days – a 30% restocking fee will be assessed + shipping back to STS.

Note: NO EXPIRED PRODUCTS WILL BE ACCEPTED

*For any product that is deemed defective or damaged, please contact [email protected] or call 561.419.7111 extension’s 7114 or 7130 to begin RMA processing.

The Distribution Center will provide a pre-paid label for return shipping. Please be sure to provide a copy of your original Sales Order with the return and print Attn. Returns Department and add your RMA# on the packing slip. PLEASE NOTE: CUSTOMERS MUST FOLLOW THE RMA PROCESS PROVIDED TO ENSURE TIMELY AND PROPER CREDITING. The Distribution Center technical support division will inspect each return upon arrival.

After receiving your RMA number from the Distribution Center (see* above), please send all returns:

Distribution Center
Attn: Returns Department (RMA# XXXX)
STS INKS,
Ana Ahmatova 9, 1729
Sofia, Bulgaria